Proxim Tsunami MP.11-R - D Technical Services and Support; Obtaining Technical Services and Support

MP.11-R Installation and Management
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D
Technical Services and Support
Obtaining Technical Services and Support
If you are having trouble using the Proxim product, please read this manual and the additional documentation provided
with your product. If you require additional support to resolve your issue, please be ready to provide the following
information before you contact Proxim’s Technical Services:
• Product information
– Part number of suspected faulty unit
– Serial number of suspected faulty unit
• Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (what kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
• Registration information
– If the product is not registered, date when you purchased the product
– If the product is not registered, location where you purchased the product
NOTE: Technical Support is free for the first 90 days from the date of purchase.