Service & Calibration 150821/A4 Page 105 of 110
Section 4: Service & Calibration
4.1 General
Our warranty (at the front of this manual) attests to the quality of materials and workmanship in
our products. If malfunction should be suspected or other information be desired, applications
engineers are available for technical assistance. Application assistance is available in the U.S. by
calling 800-253-1230 and asking for Applications Support. For support outside of the United
States, please contact your local QuadTech Distributor.
4.2 Instrument Return
Before returning an instrument to QuadTech for Service please obtain an online Return Materials
Authorization Number (RMA#). This number, when placed on the outside of the shipping
package, will speed processing at our Service Lab and will serve as a reference number for the
time your unit is at QuadTech. Please contact our Customer Care Center (CCC) at 800-253-
1230 for additional support. The CCC phone line is staffed from 8:00am to 5:00pm (EST).
It will be necessary to include a Purchase Order Number and credit card information to insure
expedient processing, although units found to be in warranty will be repaired at no-charge. For
any questions on repair costs or shipment instructions please contact our CCC Department at the
above number. To safeguard an instrument during storage and shipping please use packaging
that is adequate to protect it from damage, i.e., equivalent to the original packaging and mark the
box "Delicate Electronic Instrument”. Please follow online instructions for shipping materials
back to QuadTech.
4.3 Calibration
Calibration of the 1730T LCR Meter instrument is completed at the factory and includes a NIST
calibration certificate. Verification of instrument operation and accuracy is recommended on an
annual basis. Accurate operation of the 1730T instrument is confirmed using the 1730T-TP
Verification Procedure.
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