Q24/Q48 Tape Library Installation and Operations Manual
4 Troubleshooting
This section provides information for verifying correct installation of your Q24/Q48 Tape Library and
troubleshooting any issues that might arise with it.
4.1 Installation problems
Problems encountered during the installation of the library are usually caused by cabling issues,
application software configuration errors, or an incorrectly configured operating system. If the host
application software is not communicating with the library after installation, check the following:
4.1.1 Cabling
Check that all cables to the Q24/Q48, including power, SAS and/or Fibre Channel, as well as Ethernet
and USB (if present) are properly seated in their respective sockets at both ends, and that the
Q24/Q48 is powered on. If so, and the host is still not communicating successfully with the library,
then the cables themselves may need to be checked. If spare cables are available, this can be achieved
by replacing one cable at a time and assessing whether the problem is cured as a result. Note that
power may be left on while exchanging any of the data cables, as their removal and replacement will
not cause damage to the library.
4.1.2 Compatibility
Ensure that the library is compatible with the backup application you plan to use. For a list of
compatible application software, check with your backup application vendor.
4.1.3 Backup application installation
Refer to the documentation included with your backup application for instructions on how to verify
proper installation. Some backup software packages require an additional module to communicate
with the library media changer.
4.1.4 Device driver installation
Make sure that the proper device driver, if applicable, is installed for the library. Contact your support
representative for more information
Many backup applications use their own drivers for the library
and tape drive. Before installing a driver, make sure it will not
be in conflict with the software.
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