Troubleshooting
QL-800 User Guide 75
100E Belt Motor Stall The belt motor has stalled. Remove the transport unit and
inspect it.
Ensure no label media or
excessive ink build-up is
restricting movement of the
belts.
Press and release the power
key to resume the job. Or press
and hold the pause/resume key
to cancel the job.
100F Pinch Motor Stall The pinch motor has stalled. Inspect the loading pinch
(where the media enters the
printer).
Make sure there is no label
media or other debris on or
near the pinch rollers that could
restrict the rollers from turning.
Clean the input pinch rollers.
See “Cleaning the Input Pinch
Rollers” on page 65.
1010 Can't Start Vacuum Fans There is an electronics failure. Press and hold the power key
on the operation panel for three
seconds to turn the printer off.
Wait three seconds. Then
press and hold the power key
for one second to turn the
printer on again.
If the issue persists, contact
Technical Support.
1011 Unwind Over Current Unwind motor requires more
current than should be sup-
plied.
Look for and clear obstructions
at the unwind mandrel.
Press and release the power
key to resume the job. Or press
and hold the pause/resume key
to cancel the job.
1012 TOF Mark not Found The printer cannot read TOF
marks.
Press and release the power
key to clear the error.
Confirm the media meets spec-
ifications.
# Error Messages Problem Solution