Troubleshooting
QL-800 User Guide 77
1017 Print Engine Start Timeout The printer did not detect a
top-of-form mark after the job
was set to start.
Look for and clear a potential
jam.
Remove and then reinstall the
transport unit. Ensure it is fully
inserted in the printer.
1018 Reserved NA NA
1019 Reserved NA NA
101A TOF Calibration The printer is not ready to start
calibration.
Press and hold the
pause/resume key to cancel
the job.
Press and release the power
key to clear the error.
1020 Shared Memory Read Timeout There is an internal communi-
cations failure.
Press and release the power
key to clear the error.
Press and hold the power key
on the operation panel for three
seconds to turn the printer off.
Wait three seconds. Then
press and hold the power key
for one second to turn the
printer on again.
If the issue persists, contact
Technical Support.
1021 Shared Memory Write Timeout There is an internal communi-
cations failure.
Press and release the power
key to clear the error.
Press and hold the power key
on the operation panel for three
seconds to turn the printer off.
Wait three seconds. Then
press and hold the power key
for one second to turn the
printer on again.
If the issue persists, contact
Technical Support.
# Error Messages Problem Solution