The SOS Emergency Call system automatically forwards
a call to emergency services in the event of an accident
with air bag deployment providing that the ignition
device is in the RUN position and the air bags are work-
ing. When the connection between the vehicle and a
public safety operator is made, your vehicle will auto-
matically transmit location and vehicle information to
the emergency service operator.
Only a public safety operator can remotely end the SOS
Emergency Call and, if necessary, call the vehicle back
through the Emergency Call system. Once the call has
ended, you can still call the emergency service operator
to indicate additional information by pushing the button
again.
To Use SOS Emergency Call
Push and hold the SOS Emergency Call button for a few
seconds. The LED, located within the SOS button, will
blink once and then stay on indicating a call has been
placed.
NOTE:
If the SOS Emergency Call button is accidentally
pushed, there is a 10 second delay before the call is
placed. The system will issue a verbal alert that a call is
about to be made. To cancel the call connection, push
the SOS Emergency Call button again.
Once a connection between the vehicle and an emer-
gency service operator is made, the SOS Emergency
Call system will transmit the following important vehicle
information to the operator:
•
Indication that the occupant placed an SOS Emer-
gency Call.
•
The Vehicle Identification Number (VIN).
•
The last known GPS coordinates of the vehicle.
You will then be able to speak with the emergency ser-
vice operator to determine if additional help is needed.
The SOS Emergency Call has priority over other audio
sources, which will be muted. If you have a phone con-
nected via Bluetooth®, it is disconnected and recon-
nected at the end of the SOS Emergency Call. Voice
prompts will guide you during the SOS Emergency Call.
If a connection is made between an emergency service
operator and your vehicle, emergency service operators
may record conversations and sounds within your
vehicle once a connection is made, and by using the
service you consent to having this information shared.
SOS Emergency Call System Limitations
When the ignition switches to the RUN position, the
Emergency Call system runs a routine check. During
this check, a red indicator will illuminate for about three
seconds. This signal must not be confused with a fault
warning. In the event of a malfunction, the red indicator
would remain on. If the SOS Emergency Call system
detects a malfunction, any of the following may occur at
the time the malfunction is detected:
•
The LED within the SOS button will continuously illu-
minate red.
•
The Emergency Call system is powered by its own
non-rechargeable battery to ensure operation, even
when the vehicle battery is discharged or discon-
nected. When system battery is discharged, the
instrument cluster display will show a special mes-
sage, different than other messages referring to
other types of faults. In this case, the system works
only if powered by the vehicle’s battery.
•
The instrument cluster will display a message alert-
ing you to contact the Service Network along with a
failure warning light.
Even if the SOS Emergency Call system is fully func-
tional, external or uncontrolled factors may prevent or
stop SOS Emergency Call operation. These include, but
are not limited to, the following factors:
•
The ignition is in OFF position.
•
The vehicle’s electrical systems are not intact.
•
The SOS Emergency Call system software and/or
hardware is damaged during a vehicle collision.
•
There are network problems that could limit or
impair service operation (e.g., error by operator,
busy network, bad weather, etc.).
If the vehicle battery connection fails due to a collision
or accident, the system can support an SOS Emergency
Call for a limited period of time. If the battery is discon-
nected for service, the system turns off. In this case, it
will be possible to make an SOS Emergency Call only
when the battery is reconnected to the vehicle’s electri-
cal system.
SOS Emergency Call Button
IN CASE OF EMERGENCY 249
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