Code Meaning Suggested Cause/Action
13-18 SIP server access error
• Incorrect initial setting for the SIP server.
• Defective SIP server.
13-24
SIP authentication password
error
• The input password for the authentication does not
match the password registered in the SIP server.
14-00 SMTP Send Error
• Error occurred during sending to the SMTP server.
Occurs for any error other than 14-01 to 16. For
example, the mail address of the system administrator
is not registered.
14-01 SMTP Connection Failed
• Failed to connect to the SMTP server (timeout) because
the server could not be found.
• The PC is not ready to transfer files.
• SMTP server not functioning correctly.
• The DNS IP address is not registered.
• Network not operating correctly.
• Destination folder selection not correct.
14-02
No Service by SMTP Service
(421)
• SMTP server operating incorrectly, or the destination
for direct SMTP sending is not correct.
• Contact the system administrator and check that the
SMTP server has the correct settings and operates
correctly.
• Contact the system administrator for direct SMTP
sending and check the sending destination.
14-03
Access to SMTP Server Denied
(450)
• Failed to access the SMTP server because the access
is denied.
• SMTP server operating incorrectly. Contact the system
administrator to determine if there is a problem with the
SMTP server and to check that the SMTP server settings
are correct.
• Folder send destination is incorrect. Contact the system
administrator to determine that the SMTP server
settings and path to the server are correct.
• Device settings incorrect. Confirm that the user name
and password settings are correct.
3. Troubleshooting
26
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