Code Meaning Suggested Cause/Action
• Destination folder setting incorrect.
• Direct SMTP sending not operating correctly.
• Software application error.
14-09
Authorization Failed for
Sending to SMTP Server
• POP-Before-SMTP or SMTP authorization failed.
• Incorrect setting for file transfer
14-10 Addresses Exceeded
• Number of broadcast addresses exceeded the limit for
the SMTP server.
14-11 Buffer Full
• The send buffer is full so the transmission could not be
completed. Buffer is full due to using Scan-to-Email
while the buffer is being used send mail at the same
time.
14-12 Data Size Too Large
• Transmission was cancelled because the detected size
of the file was too large.
14-13 Send Cancelled
• Processing is interrupted because the user pressed
Stop.
14-14 Security Locked File Error
• Update the software because of the defective
software.
14-15 Mail Data Error
• The transmitting a mail is interrupted via DCS due to
the incorrect data.
• Update the software because of the defective
software.
14-16
Maximum Division Number
Error
• When a mail is divided for the mail transmission and
the division number of a mail are more than the
specified number, the mail transmission is interrupted.
• Update the software because of the defective
software.
14-17 Incorrect Ticket
• Update the software because of the defective
software.
14-18 Access to MCS File Error
• The access to MCS file is denied due to the no
permission of access.
• Update the software because of the defective
software.
3. Troubleshooting
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