Ricoh IM CW2200

Message Cause Solution and reference
"LDAP server
authentication has failed.
Check the settings."
The user name or
password is incorrect.
Select the user in the address book, press
[Edit], and specify the correct user name and
password in [User Management / Others] tab
[User Management] [LDAP
Authentication Info].
See "Registering a User in the Address Book
and Specifying the Login Information", User
Guide (Full Version).
Messages that Appear When There Is a Problem with the Certificate
Message Cause Solution and reference
"The destination cannot
be selected because the
device certificate used
for the S/MIME
signature is not currently
valid. Please check the
certificate."
The device certificate
used for the S/MIME
signature is not currently
valid.
Install a new device certificate used for the S/
MIME signature.
See "Encrypting Network Communication",
User Guide (Full Version).
"Signature cannot be set
because there is a
problem with the device
certificate used for the S/
MIME signature. Check
the device certificate."
9. Troubleshooting
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