Ricoh M C240FW - Scan Job Was Not Successful

Troubleshoot a problem 215
Partial copies of document or photo
Action
Yes
No
Step 1
1 Make sure that the document or photo is loaded facedown on the upper
left corner of the scanner glass.
2 Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Go to step 2.
Step 2
1 Match the paper size setting and the paper loaded in the tray.
2 Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Contact customer
support.
Scan job was not successful
Action
Yes
No
Step 1
Check the cable connections.
1 Make sure that the Ethernet or
USB cable is securely connected
to the computer and the printer.
2 Resend the scan job.
Is the scan job successful?
The problem is solved.
Go to step 2.
Step 2
Check the file you want to scan.
1 Make sure that the file name is not
already used in the destination
folder.
2 Make sure that the document or
photo you want to scan is not open
in another application.
3 Resend the scan job.
Is the scan job successful?
The problem is solved.
Go to step 3.