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CHAPTER 1. Introduction to the
OfficeServ Operator
OfficeServ Operator
The OfficeServ Operator is a Windows based operator console for the Samsung iDCS
100/500 R2 products.
It provides a complete call control facility for operators and reception staff within the company,
and provides an easy to use and intuitive interface for handling calls.
Multiple operators can be installed in a single node enterprise and individual operators can
manage the whole telephone system or individual work groups if required.
The key features are as follows:
y Configurable Busy Lamp Fields which can show the whole company, or individual
departments or workgroups.
y Clear indication of incoming calls, active calls and held calls.
y Mouse or keyboard operation, with “drag and drop” functionality
y Easy to use buttons for advanced functions such as conference and paging.
OfficeServ Link
The OfficeServ Link application is a software application that links the Samsung iDCS
telephone system to a Windows based computer.
The Link enables other software applications (both Samsung and third party) to interface with
the Samsung iDCS product line of telephone systems, and allows these applications to add
additional functions and capabilities to the system.
The Link application includes a licensing module which must be used to register and authorize
which applications are running on the system and the total number of users.
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