SATO PW208NX - Page 135

132
Mobile printer PW208NX/PW208mNX
Troubleshooting
Error Message
*
To clear the display Causes Countermeasures

Error
Number

Error Icon

Type of Error

Message
1010 Media Error Open and close the cover. 1) The received print
data is larger than
the congured
media size.
1) Check the media
size.
Specify the print
data to match the
congured media
size.
Check the media size.
1012
Head Error To clear the error
message:
Power off the printer.
To continue printing,
change the print head
check conditions.
To change the head
check conditions:
Press the
button
and
button
simultaneously,
and then
Move to the Setting screen
(

page 61).
1) Print head has an
error.
2) Print head is worn
out of damaged.
1), 2)
Contact your
SATO technical
support center.
Contact your SATO
reseller or technical
support center.
1013
Memory Error Power off the printer. 1) Writing to the
memory fails.
1) Contact your
SATO reseller or
technical support
center.
Contact your SATO
reseller or technical
support center.
1014
Memory Full Power off the printer. 1) There is no free
space in memory.
1) Delete unwanted
data from the
memory.
Delete unwanted data
from the memory.
1017
SBPL CMD Error
(SBPL command
error)
Press the
button.
1) Incorrect
command or
parameter is
detected in the
print data.
For how to read
the command
error information
“Caaa:<bb>cc”, see
“3.2.1 How to See
the Command Error
Information”
(

page 136)
.
1) Check the print
data.
Check the
transmitted SBPL
command. When
an error cannot
be cleared,
contact your
SATO reseller or
technical support
center.
Caaa: <bb> : cc
Check the print data.
* : For details on error messages, see “3.1.1 Error Messages” (

page 130).