Troubleshooting
133
Mobile printer PW208NX/PW208mNX
Error Message
*
To clear the display Causes Countermeasures
Error
Number
Error Icon
Type of Error
Message
1022 Printer Overheat Stop the operation of the
printer for a while.
1) The temperature
of the printer has
exceeded its
tolerance value.
1) Stop the operation
of the printer for
a while to let the
temperature of the
printer decrease.
Wait until the print
head temperature
decreases.
1028
GAP Not Found Open and close the cover. 1) The gap sensor
level is incorrect.
2) The sensor type is
incorrect.
3) The media is
meandering.
1) Contact your
SATO reseller or
technical support
center.
2) Use the correct
sensor for the
media.
3) Clean and adjust
the media path.
Load the media
correctly.
1035
I-mark Not Found Open and close the cover. 1) The I-mark level is
incorrect.
2) The sensor type is
incorrect.
3) The media is
meandering.
1) Contact your
SATO reseller or
technical support
center.
2) Use the correct
sensor for the
media.
3) Clean and adjust
the media path.
Load the media
correctly.
1043
Low Battery
Connect an AC adapter
and charge the battery so
that the low battery level
is cleared. The power is
automatically turned off
after 30 to 40 seconds.
1) The battery is out
of charge.
1) Charge or replace
the battery.
Charge the battery.
1046
EAP Auth Error (EAP
failure)
Press the
button.
1) The Wi-Fi settings
are incorrect.
1) Check the Wi-Fi
settings.
Change the settings.
1047
EAP Auth Error (EAP
timeout)
Press the
button.
1) The Access Point
(AP) setting and
authentication
server setting do
not match.
1) Check the Access
Point (AP) setting
and authentication
server setting.
1) Check the AP and
server settings.
1050
Bluetooth Error Power off the printer. 1) Bluetooth module
is defective.
1) Contact your
SATO reseller or
technical support
center.
Contact your SATO
reseller or technical
support center.
* : For details on error messages, see “3.1.1 Error Messages” (
page 130).
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