94 Scantron SelfScore Scanners
Troubleshooting Chart
Problem Possible Solution
The scanner will not
scan/feed documents
Make sure that:
• the wall outlet is not defective.
• the power cord is plugged in and the power is on.
• the scanner covers are completely closed.
• sheets in the input tray were lightly pushed all the way to the
left with the PRESS TO LOAD button depressed during load-
ing.
• the number of sheets in the input tray is less than approxi-
mately 100 sheets of 60-100 lb offset paper.
• you are using Scantron sheets designed for use with the
SelfScore scanner
• you try powering the scanner down, and then up again.
Documents are
jamming or multiple
documents are
feeding
Make sure that:
• the paper guide is adjusted for the width of the sheets you
are scanning.
• the output tray is adjusted for the length of sheets you are
scanning.
• the leading edge and timing track edges have been tapped
on a hard surface (jogged).
• you are using Scantron sheets designed for use with the
SelfScore scanner
• all staples and paper clips have been removed from the doc-
uments.
• all jammed sheets have been removed from the paper path.
• the scanner has been cleaned as outlined in Chapter 7,
“Chapter 7: Cleaning the Scanner”.
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