Scantron SelfScore - Troubleshooting

Operator’s Guide 83
4. Slide the cartridge into the cartridge holder “feet
first” then press the top of the cartridge firmly into
the cartridge holder until you feel two clicks. This
ensures that the cartridge is fully seated.
Troubleshooting
Use the following table to troubleshoot most printer
problems. If after trying the table, you are not able to
resolve your difficulty, contact, Scantron Customer
Support as described in “Chapter 9: Product Support
and Services” on page 97.
If you have: Do the following:
A cartridge that is leaking ink Replace the cartridge and clean the cartridge holder.
NOTE: If the scanner is operating in an excessively
hot location [above 85° F.] or if it is not going to be
used for more than two weeks, remove the cartridge
from the scanner. Store the cartridge in a sealed
container and place the container in a cool, dry
location, such as inside a refrigerator.
A printer that previously
printed but now does not
print
Replace the cartridge.
Letters that are blurred or in
a double image
Replace the cartridge if the quality of printing does
not improve.
Letters that are not printing
completely
Check to see if ink is accumulating on the silver plate
on the bottom of the cartridge. If so, remove the ink
using a dry, lint-free cloth. Clean the contacts on the
cartridge holder.
No printing at all Replace the cartridge.
Not used your printer for a
long time
Replace the cartridge.
NOTE: If the scanner is not going to be used for an
more than two weeks, remove the cartridge from the
scanner. Store the cartridge in a sealed container, and
place the container in a cool, dry location, such as
inside a refrigerator.