Transmission does
not take place.
Does the job status screen (completed
jobs) or a transaction report indicate that
the transmission was not successful?
Perform the transmission again.
If the transmission is still not successful after recalling is
performed as set in "Recall in Case of Line Busy" or
"Recall in Case of Communication Error", the
transmission failure will be indicated in the job status
screen and the transaction report.
Þ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Line Busy"
Þ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Communication Error"
Did you place a long size original on the
document glass when it is scanned?
Place originals in the document feeder tray of the
automatic document feeder.
A long size original cannot be scanned from the
document glass.
Did you place an original that is folded? Following the instructions in the display, unfold the
original, place it in the automatic document feeder
again, and rescan.
If a folded original is placed in the automatic document
feeder, an error will occur and scanning will be canceled
when the actual original size is detected during
scanning.
Are the sub-address and passcode
correct?
(When using F-code communication)
Check with the operator of the other machine to
make sure that the sub-address and passcode are
correct.
Have functions been disabled by the
administrator?
Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
The transmitted fax
prints out blank at the
receiving side.
Is the original placed face up or face
down correctly?
Place the original correctly and send the fax again.
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
If the receiving machine is using thermal
paper, was the thermal paper loaded
with the wrong side out?
Check with the operator of the other machine.
The transmitted fax is
reduced by the
receiving fax machine.
Has image rotation been enabled? Enable "Rotation Sending Settings" before
transmission.
When "Rotation Sending Setting" is not enabled (the
image is not rotated), an original placed in the vertical
orientation may be reduced by the receiving machine.
Þ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Rotation Sending Setting" >
If "Mixed Size Originals" in the special modes is enabled
and an original with a different width is sent, rotate
transmission will be disabled.
Problem Point to check Solution
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