Configuration
6.6 Maintenance
LOGO! CMR2020 / LOGO! CMR2040
72 Operating Instructions, 09/2014, C79000-G8976-C356-01
Figure 6-9 Maintenance - "Online support" tab
In the "Online support" tab, you can obtain support and possible solutions to problems with
the CMR.
If you have problems in conjunction with the CMR, you should therefore contact Siemens
Industry Online Support:
1. Click on "Siemens Industry Online Support" or help
.
You will be connected to the Internet page of Siemens Industry Online Support.
2. To be able to configure logging of the problem handling for the particular problem, you will
receive a configuration file from online support.
To be able to log the problem handling, an SD card with ≥ 8 MB of free memory space
must be inserted.
While logging is activated, the CMR saves information continuously. The saved data
contains information on the configuration, active procedures and error situations. The data is
saved on the SD card in a file with the name "support.bin".
The information in this file is encrypted and can therefore only be read by Siemens Industry
Online Support.
To solve your problem as quickly as possible, Siemens Industry Online Support analyzes the
log file.
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