Service cases - software
3.7 Enter the final end user data (EUNA)
Hardware and Software
64 Service Manual, 03/2011, 6FC5397-5DP40-0BA0
3.7 Enter the final end user data (EUNA)
Precondition
To change the end user final destination data (EUNA), the following access rights must be
available:
● Softkey "Manufacturer" : Access level 1 (password: Manufacturer)
● Softkey "Dealer" : Access level 2 (password: Service)
● Softkey "End user": Access level 3 (password: User)
Repair and Service Contract (RSC)
SINUMERIK offers an electronic logbook in which all of the activities relating to the Repair
and Service Contract (RSC) are saved.
After the service call has been completed, the control data are checked and are transferred
to the EUNA database for update.
3.7.1 This is how you generate the machine logbook
Machine data
The following data are saved in the control in the "Machine logbook":
● Contact data of the manufacturer (OEM)
● Contact data of the dealer
● Contact data of the end customer
● Log of the service and diagnostic procedures that have already been carried out.
During a service call, the data should be checked as to whether it is correct.
Open the "Machine identity" dialog box
Procedure:
1. Select the "Diagnostics" operating area using the following key:
2. Press the "Version" softkey to open the "Version data" dialog box.
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