Sincro HB4 - 10 Spare Parts and Aftersales; Shipment; 11 Warranty

10. SPARE PARTS AND AFTERSALES
10.1 Aftersales procedure and contact
addresses
Our Aftersales Service provides a comprehensive
technicaladviseservice.
Whenrequestingassistanceunderwarrantymakesure
thatthegeneratoridentificationdataisonhandincluding
itsserialnumberandproductionorderasshownonthe
nameplate.Thelistofauthorisedaftersalesassistance
centrescanbefoundonourhomepage:
www.sogaenergyteam.com.
WheneveranySincromachinemalfunctions,theclient
isinvitedtocontactour“Assistance Service”bycalling
0039 0444 747700.
If the decision is made to return the product, we will
provide you with an “Authorized Material Return”
(RMA) number that must be included in the delivery
documentthataccompanymaterial.
Products that have been returned without following
the procedure above will be returned to sender.
Inordertoobtaincoverageunderwarranty,Sincromust
be contacted exclusively by its authorized dealers or
byits direct customers.Requestsfor repairs received
directlyfromfinaluserclientswillbeconsideredoutside
the terms of warranty coverage. Prior to performing
repair,anestimationwillbeprovidedandauthorization
must be received from the authorized dealer before
proceedingwiththerepair.
10.2 Shipment
Allproductstoberepairedareshippedattheriskand
expense ofthe client regardless of whether warranty
coveragewillbeclaimedornot.Theclientmustmake
surethatthemachinessentforrepairareingoodorder
and clean. We recommend returning the products in
adequate packaging that ensures protection against
impact.
11. WARRANTY
Sincroguaranteestheownalternatorsforaperiodof:
• 18monthsstartingfromtheinvoicedate
or
• 12monthsstartingfromtherststartup
whicheveroccursrst.
We confirm that warranty is directed only to Sincro
customerstowhichwerespond.Sincro does not grant
warrantytothosewhohavenotdirectlypurchasedthe
productfromthefactory,inspiteofthepossessionofit.
Within the above mentioned terms, Sincro commits
itself to supplyfree ofcharge thosespare parts that,
accordingtoitsjudgmentortotheoneofanauthorized
representative,appearwithmanufacturingormaterial
defectsor,alwaystoitsjudgment,todirectlyorthrough
an authorized center carry out the repairing without
undertakingtransportcosts.
Weanyhowexcludeformsofresponsibilityorobligation
for other costs, damages and direct or indirect loss
causedbytotalorpartialusageorimpossibleusageof
theproducts.
Therepairingorthesubstitutionwillnotextendorrenew
thewarrantyduration.
Warrantywillnotbegranted:wheneverbreak-downsor
problemsmayappearbecauseoflackofexperience,
usage over the nominal performances, if the product
had been modified or should return incomplete,
disassembledorwithmodifiednameplatedata.
ITALIANOENGLISHFRANÇAISDEUTSCHESPAÑOL
29