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Troubleshooting
5
Problem 5: There is a problem in paper feeding or several sheets of paper are fed at once.
Solution: 1) Check if proper paper is used.
2) Reload paper by changing its side or orientation and check if printing quality is improved.
3) Check if the guides for aligning paper are positioned accurately to fit the paper size.
4) For the paper A5 or smaller, feed the paper through the multi-purpose tray and check that
the feeding quality has been improved.
Problem 6: Paper from the different tray is used.
Solution: Check paper setting in the printer setting or printer driver.
Problem 7: Output page is not correctly stacked.
Solution: Reload paper by changing its side or orientation.
Problem 8: Parts are missing or damaged.
Solution: Contact your place of purchase.
Problem 9: The printer is on but the lamp in the control panel is not.
Solution: The lamp can be on several seconds later.
Check if the power cord is properly connected.
Problem 10: The top front cover cannot be closed.
Solution: Check if the cartridge is properly installed.
Problem 11: The printer is on but it does not print.
Solution: Check if the cartridge has been properly installed.
Check that the USB cable, network cable, and Wi-Fi module are connected correctly on
the rear side of the printer.
To check the function of the wired network cable or Wi-Fi module, see “Trouble 15 Network
Connection Failure”.
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