MAINTENANCE FUNCTIONS
Troubleshooting
SKF Enlight Collect IMx-1 System
User Manual
Revision F
If difficulty is experienced detecting sensors in a scan and/or connecting to sensors
that have been detected, this may be related to the phone’s Bluetooth stack. To
remedy this, consider the following possible actions to clear the issue:
• switch Bluetooth on the phone off then on.
If that doesn’t result in an improvement, then:
• restart the phone or clear the Bluetooth cache and then restart the phone.
If sensors can be detected and connected to but unexpected difficulty is then
experienced in commissioning them, check that in @ptitude Observer, the gateway
has been assigned to the machine.
4.3.6 System connectivity
A loss of system connectivity is likely if the gateway status LED indication shows
anything other than fixed green. When the status LED is flashing green, it may
indicate that the system connectivity is OK, but the GW has not managed to
synchronize its time. Possible causes for a loss of system connectivity include:
• Loss of power.
• Incorrect or incomplete configuration of the gateway.
• Local network fault.
• Wide area network fault, where @ptitude Observer is cloud based.
• Server-side failures:
o @ptitude Observer Monitor error or not running.
• Gateway internal failure.
Secure connections add a further layer of complexity and opportunity for error aside
from the basic IP connection information. Check that:
• The correct certificate is selected, it is in date and that the gateway has been
commissioned with this information.
• There are not certificate related system and critical system alarms already
flagged in the System alarm list.
• The
Monitor service viewer is showing that the expected MQTT service has
been opened.
Certificate expiration date is checked daily by Monitor and this check drives any
related system or system critical alarms. If changing an existing certificate restart the
@ptitude Observer system to trigger a refreshed loading evaluation of the certificate.
If any aspects of the network configuration change (including TLS aspects), complete
the reconfiguration work in the @ptitude Observer system, update the app settings
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