SMART MX Series Instruction For Installation And Maintenance

Chapter 8
43 smarttech.com/kb/171257
Chapter 8: Troubleshooting
Resolving general issues 43
Resolving issues with power 44
Resolving issues with image or video quality 45
Resolving issues with audio 47
Resolving issues with touch and digital ink 48
Resolving issues with remote management 49
Resolving issues with the iQ experience 50
Resolving issues with software 50
Referring to the SMART knowledge base for additional troubleshooting information 50
Contacting your reseller for additional support 51
Locating the display’s serial number 51
Locating the iQ appliance serial number 51
The following information helps you resolve a variety of common issues with the display, including
issues with:
l Power
l Video
l Image quality
l Audio
l Touch and digital ink
l Remote management
l Software
Resolving general issues
Issue Solutions
You’ve forgotten the lock screen
password.
Contact SMARTSupport.

SMART MX Series Specifications

General

Aspect Ratio	16:9
RAM	4 GB
Internal Storage	32 GB
Refresh Rate	60 Hz
Response Time	8 ms
Brightness	350 cd/m²
Contrast Ratio	4000:1
Dimensions (W x H x D)	Varies by screen size
Weight	Varies by screen size
Screen Sizes	65", 75", 86"
Operating System	Android
Connectivity	HDMI, USB, Wi-Fi, Bluetooth
Audio	Built-in speakers
Touch Points	20
Viewing Angle	178°
VESA Mount	Yes
Display Type	LED-backlit LCD