SMART MX Series - Troubleshooting; Chapter 8: Troubleshooting; Resolving General Issues

Chapter 8
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Chapter 8: Troubleshooting
Resolving general issues 43
Resolving issues with power 44
Resolving issues with image or video quality 45
Resolving issues with audio 47
Resolving issues with touch and digital ink 48
Resolving issues with remote management 49
Resolving issues with the iQ experience 50
Resolving issues with software 50
Referring to the SMART knowledge base for additional troubleshooting information 50
Contacting your reseller for additional support 51
Locating the display’s serial number 51
Locating the iQ appliance serial number 51
The following information helps you resolve a variety of common issues with the display, including
issues with:
l Power
l Video
l Image quality
l Audio
l Touch and digital ink
l Remote management
l Software
Resolving general issues
Issue Solutions
You’ve forgotten the lock screen
password.
Contact SMARTSupport.