SMART MX Series Instruction For Installation And Maintenance

CHAPTER8
TROUBLESHOOTING
50 smarttech.com/kb/171257
Issue Solutions
l The display doesn’t respond
to a control command
l Commands are not followed
by a command prompt that
indicates the display is ready
to receive the next
command.
l The display is in a Power Saving mode in which the RS-232 control system is not
yet operating.
Make sure the display is in a power state in which the RS-232 control system is
ready to receive commands. Disabling the "Power Saving" mode in the display's
on-screen settings menu (≡) will prevent the display from entering a power state
where the RS-232 control system is turned off.
l The display's firmware has not been updated to version 1.8.4 or later. Checkthe
firmware version in the display's on-screen settings menu. See MX system
version on page63.
To update the display's firmware to version 1.8.4 or later, see Updating the
display’s firmware on page40.
l Commands might have been incorrectly terminated with a carriage return
(0x0d) and a line feed (0x0a).
Terminate commands with only a carriage return (0x0d).
You’re experiencing other issues
with remote management, or the
previous solutions don’t resolve the
issue.
See Referring to the SMART knowledge base for additional troubleshooting
information below.
Resolving issues with the iQ experience
For information on resolving issues with the iQ experience, including the Whiteboard,
SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system
software.
Resolving issues with software
For information on resolving issues with SMART software, see the following pages in the Support
section of the SMART website:
l Troubleshooting SMART Notebook 18
l Troubleshooting SMART Learning Suite Online
l Troubleshooting SMART Ink 5
l Troubleshooting SMART Product Drivers 12
Referring to the SMART knowledge base for
additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information:

SMART MX Series Specifications

General

Aspect Ratio	16:9
RAM	4 GB
Internal Storage	32 GB
Refresh Rate	60 Hz
Response Time	8 ms
Brightness	350 cd/m²
Contrast Ratio	4000:1
Dimensions (W x H x D)	Varies by screen size
Weight	Varies by screen size
Screen Sizes	65", 75", 86"
Operating System	Android
Connectivity	HDMI, USB, Wi-Fi, Bluetooth
Audio	Built-in speakers
Touch Points	20
Viewing Angle	178°
VESA Mount	Yes
Display Type	LED-backlit LCD