Chapter 6: Troubleshooting 51
Chapter 6: Troubleshooting
Basic Troubleshooting
This chapter contains information to help you correct problems with system operation and provides instructions
on the proper care of the system, transducer, and accessories.
If you encounter difficulty with the system, use the information in this chapter to help correct the problem. If the
problem is not covered here, contact SonoSite technical support at the following numbers or addresses:
Technical Support (USA, Canada) 1-877-657-8118
Technical Support fax: 1-425-951-6700
Technical Support e-mail: service@sonosite.com
SonoSite website: www.sonosite.com and select Support
International Technical Support: Contact your local representative or call (USA) +425-951-1330
European Service Center +44-(0)1462-444-800
e-mail: uk.service@sonosite.com
Japan Service Center +81-3-5304-5337
e-mail: sonositejapan@sonosite.com
Table 6.1: Troubleshooting
Symptom Solution
System will not power on. Check all power connections.
Perform the following sequence: remove DC input connector and battery;
wait 10 seconds; connect DC input or install battery; press the power key.
Ensure the battery is charged.
System image quality is poor. Adjust the LCD screen to improve viewing angle.
Adjust the brightness, as necessary, to improve image quality.
Adjust the gain.
No CPD image. Adjust the gain.
No Color image. Adjust the gain or the scale.
No OB measurement selections. Select the OB exam type.
Print does not work. Set the correct printer in system setup.
Check the printer connections.
Check the printer to ensure that it is turned on and set up properly. See
the printer manufacturer’s instructions, if necessary.
DVD/VCR does not record. Check the DVD/VCR connections.
Check the DVD/VCR to ensure that it is turned on and set up properly. See
applicable SonoSite accessory user guide and the manufacturers’
instructions, if necessary.
External monitor does not work. Check the monitor connections.
Check the monitor to ensure that it is turned on and set up properly. See
the monitor manufacturers’ instructions, if necessary.
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