88 Appendix B: Service Event Report
Instructions for completing the Service Event Report
The sections highlighted in yellow are the minimum that must be completed for us to accept a Service Event Report. If we need
additional information, we will let you know.
Forward completed form to:
Email: service@sonosite.com
Fax: +1-425-951-6700
Service Provider
• Name: the name of the technician performing the work.
• Provider Reference: a unique number used by the Provider to track Service Event Reports. Can be in any format.
• Company: the name of the Dealer Company or authorized repair site.
• Address: the address replacement parts will be shipped to.
• Date Reported: the date the failure was reported to SonoSite.
• Phone Number: the phone number to contact the service technician.
• Fax Number: the fax number to contact the service technician.
• Email Address: the email address to contact the service technician.
Device Description:
• Name: the description of the failed system.
• Ref Number: the reference number from the part number label of the failed system.
• Serial Number: the serial number from the part number label of the failed system.
• Lot Number: if applicable, the Lot Number from the device identification label.
• ARM/SHDB Version: the software level of the failed device. Typically found on the system information screen.
• Configuration: for configurable devices, the optional features enabled. Typically found on the system information screen as
MODES.
Event Description
• A description of the problem from the viewpoint of the user. Typically what the user reports to the repair facility.
Diagnosis
• A description of what the repair technician found. Include a list the suspect parts.
Service Performed
• A description of the work performed to repair the system. Typically only completed if it is repaired from stock repair parts.
Parts Removed
• Part Name: the name of the failed part/suspect part to be replaced.
• Part Number: the part number from the failed part/suspect part itself.
• Serial Number: the serial number from the failed part/suspect part itself.
• Lot Number: the lot number if available.
• Rev: the revision from the failed part/suspect part itself if available.
• Replaced By: the person replacing the part.
Parts Installed
• The same information as the Parts Removed except from the parts installed if work has already been performed. If you are
waiting for parts to be ordered, leave this section blank.
Tests Performed
• The results of any testing performed, if testing has already been performed.
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