Connection with external devices
External synchronization
Symptom Cause Solution
Streaming not available.
The user name or password
entered in the client application to
view streaming from the unit is
incorrect.
If the streaming format of the unit is set to [RTSP], [SRT-
Listener], or [NDI|HX], it is necessary to enter the user
name and password set for this unit in the client
application. Enter the correct user name and password.
The streaming protocol is not set.
Select the target protocol using [Stream] – [Stream
Setting] in the web menu.
Six or more RTSP sessions have
been set.
Set the number of sessions to five or fewer.
UDP port number is not set
correctly.
Check the port number and other settings for the target
protocol using [Stream] – [Stream] – [Stream Setting] in
the web menu.
UDP communication is blocked. Check the security software settings.
Audio is not being
streamed.
Audio output streaming is set to
[Off].
Set [Stream] – [Audio Stream] – [Setting] to [On] in the
web menu.
Streaming was
disconnected.
The protocol setting or streaming
codec settings were changed
during streaming.
Set the protocol setting and streaming codec settings
before starting streaming.
Picture size of [Video
Stream 1] cannot be set to
3840×2160.
The picture size is 1920×1080
when [Output Format] is set to
HDMI.
The picture size for streaming cannot be set higher than
the HDMI picture size. Change the HDMI picture size
using [Monitoring] – [Output Format] in the web menu.
Frame rate of [Video
Stream 1] cannot be set to
60fps or 50fps.
The streaming frame rate is set to
29.97 or lower.
The frame rate used for streaming is limited by the
system frequency. Change the system frequency using
[Rec Format] – [Frequency] in the web menu.
[Video Stream 3] stream
cannot be accessed.
[Video Stream 3] does not
support RTSP/SRT/NDI.
Use [Video Stream 1] or [Video Stream 2].
RTSP/SRT screen is not
updated/displayed
properly.
The port number used for RTSP
or SRT is being filtered or
blocked.
Change the RTSP or SRT port number to a port that is
not being filtered or blocked by devices receiving the
stream. Or change the port number used for RTSP or
SRT on the unit.
Image is distorted or jerky.
The video information is not
transmitted properly due to
congestion in the
communications path.
Reduce the streaming bit rate or set the [Video Stream
2] codec ([Codec 2]) to [Off] to create a margin in the
communications band.
The order of video packets has
changed within the
communications channel.
Use the same Internet service provider on both the unit
side and the receiver side.
Not detected as NDI
device.
The streaming protocol is not set
to NDI|HX.
The streaming protocol must be set to NDI|HX in order
to detect the unit as an NDI device. Set [Stream] –
[Stream Setting] to [NDI|HX] in the web menu.
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