Sungrow SG110CX - Contact Information

10 Appendix User Manual
• The fault or damage is caused by installation, repairs, modification, or disassembly per
formed by a service provider or personnel not from SUNGROW.
• The fault or damage is caused by the use of non-standard or non-SUNGROW components
or software.
• The installation and use range are beyond stipulations of relevant international standards.
• The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid main
tenance service may be provided based on the judgment of SUNGROW.
10.4 Declaration of Conformity
The product is intended for use in industrial environments.
The product must only be accessible to qualified persons.
The product complies with EN 55011 of class A, group 1:
• d.c. power port:
＞
20kVA to ≤75 kVA
• Electromagnetic radiation disturbance:
＞
20 kVA
In accordance with EN 55011, the product must only be operated at locations where the dis
tance between the product and third-party radio-communication installations is greater than
30 m.
The product is not intended to be used in living areas and cannot provide protection of radio
reception against interference signals in such environments.
The product is suitable for indoor and outdoor use.
The product must not be operated with PV modules whose outputs are grounded. This can
cause the product to be destroyed. The product may be operated with PV modules whose
frame is grounded.
All components must remain within their permitted operating ranges and their installation re
quirements at all times.
The above Declaration of Conformity applies to SG110CX only.
10.5 Contact Information
In case of questions about this product, please contact us.
We need the following information to provide you the best assistance:
• Model of the device
• Serial number of the device
• Fault code/name
• Brief description of the problem
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