■ Windows: install_path\NetBackup\bin\admincmd
2
If the command fails to show connectivity, examine the bpstsinfo command
log files to determine why connectivity was not made with nirvanix.com.
Examine the log files on the media server on which you want to verify the
connectivity.
See “About OpenStorage log files” on page 125.
See “Creating NetBackup log file directories” on page 84.
To verify the encryption keys in the Key Management System
1
Run the following NetBackup command on the NetBackup master server:
nbkmsutil –listkeys –kgname nirvanix.com:child_account_name
The following is the path to the nbkmsutil command:
■ UNIX: /usr/openv/netbackup/bin/admincmd
■ Windows: install_path\NetBackup\bin\admincmd
2
Verify the following:
■ That the key group exists.
■ That the encryption keys exist in that key group.
■ That the current state of the keys key is ACTIVE.
See “About data encryption for cloud storage” on page 74.
Troubleshooting Nirvanix backups and restores
The following information may help you troubleshoot Nirvanix backup and restore
problems.
■ Determine if backups exist on Nirvanix storage.
See “To determine if backup images exist on Nirvanix storage” on page 130.
■ If backups do not exist, examine the bptm command log files.
Examine the bptm log files for failure information.
See “ To find backup and restore failure information” on page 130.
Look for the following:
■ If backup jobs fail with error 84 or 87 in the NetBackup Activity monitor,
examine the job details in the Activity Monitor or the bptm logs. The
write_image call or the close_image call should show an out of space
message.
129Troubleshooting OpenStorage
Troubleshooting Nirvanix backups and restores
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