Topcon HiPer V - Getting Technical Support

Introduction
GettingTechnicalSupport
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P/N:1001608‐01
Getting Technical Support
BeforecontactingaTopconcustomerrepresentativeaboutanyproblemswiththereceiver,see“Troubleshooting”onpage 59
forsomesolutionsthatmayfixtheissue.
ContactyourlocalTopcondealerorvisittheTopconTotalCareWebsite(www.TopconTotalCare.com)fortechnicalsupport.
WhencontactingTopconfortechnicalassistance,providethefollowinginformation
forbetterandfasterservice:
1. Adescriptionofthefollowing:
–Fieldoperationthatwasbeingperformedwhentheproblemoccurred
–Detailsoftheunexpectedbehavior,symptoms,andanyerrormessagesthatprecedeorfollowtheproblem
–Problemoccurrencefrequencyorpatterns
2. Receiverinformationandconfigurationsettings.Forreceiverinformation,clickInformationinTRU,select
Saveto
File,enterafilename,andsaveittothecomputer.
3. Specificationsofmobiledevicesandcom putersusedinthefieldorofficeexhibitingtheproblem.These
specificationsshouldincludemodelinformation,versionnumber,operatingsysteminformation,memoryand
storagecapacity,etc.
4. Informationaboutthe systemsoftware,includingthe
versionnumberandstepstoreproducetheproblem.
5. Adescriptionofthefieldenvironmentand/orobservationconditionswhentheproblemoccurred.
Forquickandeffectivesupport,provideadetaileddescriptionoftheproblem.