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Appendix B: Troubleshooting
T1. How do I restore my modem router’s configuration to its factory default
settings?
With the modem router powered on, press and hold the RESET button on the rear panel for 8 to
10 seconds before releasing it.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T2. What can I do if I don’t know or forget my password?
1) Restore the modem router’s configuration to its factory default settings. If you don’t know how
to do that, please refer to T1.
2) Use the default user name and password: admin, admin.
3) Try to configure your modem router once again by following the instructions in 3.2 Quick
Installation Guide.
T3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer’s IP Address.
For Mac OS X
Click the Apple icon on the upper left corner of the screen.
Go to “System Preferences -> Ne twork”.
Select Airport on the left menu bar, and then click Adv anced for wireless configuration; or
select Ethernet for wired configuration.
In the Con-figure IPv4 box under TCP/IP, select Using DHCP.
Click Apply to save the settings.
For Windows 7
Click “Start -> Control Pane l -> Ne twork and Inte rne t -> View network status -> Change
adapter settings”.
Right-click Wireless Network Connection (or Local Are a Conne ction), and then click
Properties.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
Select Obtain an IP addre ss automatically and Obtain DNS server address automatically.
Then click OK.
For Windows XP
Click “Start -> Control Panel -> Ne twork and Internet Conne ctions -> Net wor k
Connections”.
Right-click Wireless Network Connection (or Local Are a Conne ction), and then click
Properties.
Select Internet Protocol (TCP/IP), and then click Properties.
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