Tyco Electronics Galaxy SC Controller J85501F-1
Issue 13 February 2001 Introduction 1 - 3
Customer Service Contacts
Customer Service For customers in the United States, Canada, Puerto Rico, and the US
Virgin Islands, call 1-800-THE-1PWR (1-800-843-1797). Services
provided through this contact include initiating the spare parts
procurement process for out of service emergencies, ordering
documents, and providing other product and service information.
For other customers worldwide, call 001-972-840-0382. This number is
answered from 8:00 a.m. until 4:30 p.m., Central Time Zone (Zone 6),
Monday through Friday.
Customer Training Tyco Electronics offers customer training on many Power Systems
products. For information call 1-972-284-2163. This number is
answered from 8:00 a.m. until 4:30 p.m., Central Time Zone (Zone 6),
Monday through Friday.
Technical Support Technical support is available for customers around the world during the
normal product warranty period and also while specific contractual
agreements extend this service.
For customers in the United States, Canada, Puerto Rico, and the US
Virgin Islands, call 1-800-CAL-RTAC (1-800-225-7822) to contact a
product specialist to answer your technical questions and assist in
troubleshooting problems.
For other customers worldwide, contact your local field support center
or your sales representative to discuss your specific needs.
Product Repair and
Return
For customers in the United States, Canada, Puerto Rico, and the US
Virgin Islands, call 1-800-255-1402 for information on returning of
products for repair.
For other customers worldwide, contact your sales representative to
discuss your particular circumstances.
Warranty Service For domestic warranty service, contact your Warranty Service Manager
(WSM). For international warranty service, contact your sales
representative.
On-Line Power
Systems Product
Manuals
The address of the “Power Systems On-Line Product Manuals” page is
http://power.tycoelectronics.com/power/lineage.htm.
EasyView Software EasyView software is available on-line at
http://power.tycoelectronics.com/software