Vertical SBX IP 320 - Preferred Line Answer (PLA)

Incoming Call Pickup 101
SBX IP 320 Features & Operation Guide
Preferred Line Answer (PLA)
If Preferred Line Answer (PLA) service is enabled and there are several incoming CO Calls
(Transferred, Recalled, Queued, or Normal Incoming Call) at the same time, the first answered
call can be chosen by setting the PLA priority.
Note: The default setting for answer order is:
Transferred Call >Recalled Call >Normal Incoming Call > CO Line Queued Call
Operation
If there are multiple CO Calls ringing at a station and the call is answered at one of the stations,
the call with the highest priority will automatically be answered first.
Conditions
• Automatic Speaker Select feature should be enabled.
• The Priority of CO Line for PLA can be changed by Admin Programming.
Admin Programming
• Preferred Line Answer (PGM 112 - FLEX 7)
• Automatic Speaker Selection (PGM 111 - FLEX 1)
• PLA Priority Setting (PGM 173)