Call Handling 49
SBX IP 320 Features & Operation Guide
Hot Desk
A hot desk enables the user to dynamically select a Station using a login / logout operation
without having a fixed station. For example, in a call center or marketing department people can
share work stations with one another.
Operation
To activate hot desk operation at a dummy station, use the following procedure:
1. Go Off-hook or press the [SPEAKER] button.
2. Dial the authorization code, then press the # key.
3. The Station restores the User's database (station number, COS, ring assign, etc.) and can
receive incoming calls.
To logout, use the following procedure:
1. Press the [PGM] button.
2. Dial the User Logout code or press the programmed [Agent Logout] flex button.
3. Select the call forward type (refer to values) using the volume up/down keys.
• Off-net speed 000
• Mobile extension
•VMIB
•VM group
4. Press the [HOLD] button. The User database is saved and the Station returns to the
dummy state.
Conditions
• A dummy station will display "DUMMY STATION (xxx)" (xxx = the physical Station
number).
• A dummy station only allows login operation; all other operations are not allowed.
• Logout operation is only allowed for dummy Stations where a user has logged-in.
• Total number of Users is restricted by the System Station capacity. The total number of
hot-desk Users = the total number of Stations - Installed number of Stations - 1.
• A hot-desk User must have his own password.
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