1726 North Ballard Road, Suite 1 - Appleton, WI 54911 - 920.991.9082
Technical Support 855.804.5774 - Parts@waupacaelevator.com
PTS70004-E
W
E
09 OCT 2017
SERIES : ALL
1. An RMA Number must be issued at the time the part is ordered, not after the fact, for all CREDIT and
WARRANTY parts returns.
2. When placing an RMA order, speci c information will be required as follows:
a) UNIT’S SERIAL NUMBER
b) part number (if available)
c) exact description of the problem
d) date of manufacture
Have this information ready when you call to expedite the process!
3. All returns must be clearly marked with the assigned RMA number on the outside of the container.
4. No item will be accepted without an RMA number.
5. Outbound Material RMA will be sent out UPS/FEDEX Ground.
6. Any additional shipping costs will be at the dealer’s expense.
7. Absolutely no returns will be accepted after 45 days. All RMA’s have a 45-day open date for receipt by
Waupaca Elevator.
8. All replacement part orders will be invoiced upon shipping and will not be credited until the original
part(s) have been returned to the factory prepaid (no C.O.D.’s will be accepted).
a) Credit will be issued if evaluation proves components or to have failed within our
warranty period.
b) Credit will not be issued if the parts have been installed improperly or misused.
8. Any electrical items returned in proper working condition will be returned to the dealer at the dealer’s expense.
9. Waupaca Elevator reserves the right to deny credit.
10. Some parts may be subject to a 20% restock fee.
11. ALL PARTS HAVE A 90 DAY WARRANTY.
12. We encourage your cooperation with this policy as it will further expedite warranty replacement, better track
returns and allow us to adjust your account in a timely and accurate manner.
To Contact Waupaca Elevator Technical Support
Please Call: 855-804-5774
or
E-mail: Parts@waupacaelevator.com
RETURN MATERIAL
AUTHORIZATION
PROGRAM - RMA
To Next Page
Loading...