Welch Allyn Connex Spot Monitor - Page 18

• A complete return shipping address.
• A contact name and phone number.
• Any special shipping instructions.
• A purchase-order number or credit-card number if the product is not covered by a
warranty.
• A full description of the problem or service request.
1. Obtain an RMA number. Either contact Welch Allyn and request an RMA number or
visit us on the web:
http://www.welchallyn.com/en/service-support/submit-a-repair.html.
Note Welch Allyn does not accept returned products without an
RMA.
2. Ship the device to Welch Allyn, observing these packing guidelines:
a. Remove from the package the battery, all hoses, connectors, cables, sensors,
power cords, and other ancillary products and equipment, except those items
that might be associated with the problem.
Recommendations for returning Lithium-ion batteries
• Use ground transportation to return batteries.
• If returning multiple batteries, package each battery individually.
• Do not consolidate multiple batteries in a single package.
• Use packaging provided by Welch Allyn or the battery manufacturer.
• Do not pack a defective battery in checked or carry-on baggage if traveling
by air.
Packaging
• If you return the battery with the device, remove the battery, seal the battery
in an antistatic plastic bag, and place the battery in the position reserved for
the battery near the device in the original shipping carton.
• If you return the battery separately, package the battery in the replacement
battery’s plastic bag and shipping box.
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Overview Connex
®
Spot Monitor