Service software IT setup
Installed Welch Allyn
service component
Required outbound network
Domain name
IP address
Port
Service feature description
Welch Allyn Service Tool
(via Windows service called
WelchAllynRSDSGateway)
welchallynsolutions.com
IP: 209.202.167.28
HTTP/HTTPS port: 80/443
Inbound - Used by customers to receive
software/device firmware upgrades.
Outbound - Used by customers to send device
service information.
IP: 12.38.86.181
TCP port: 5094/5095
Used to activate the Service Tool and enable
device feature licenses.
(This IP address does NOT respond to "ping.")
Connex Server
(via Windows service called
WelchAllynRSDSGateway)
welchallynsolutions.com
IP: 209.202.167.28
HTTP/HTTPS port: 80/443
Inbound - Used by customers to receive
software/device firmware upgrades.
Outbound - Used by customers to send device
service information.
Teamviewer Host
IP: mutliple depending on geographic
location
Default TCP port: 80/443
(can be configured to use TCP port 5938)
Used by Welch Allyn Service personnel to
access a customer's machine (with customer's
consent/permission) to address device issues.
ConnexDashboard
(a Welch Allyn service
dashboard web portal)
https://connexdashboard.com
IP: 209.202.186.109
HTTP port: 443
Used by customers to view the status of their
devices and deploy firmware upgrades and
device configurations. The portal requires prior
account setup.
File outbound types
.log, .xml, .zip, .txt
File inbound types
.tar.gz, .tar, .seq, .wsf, .pim, .xml, *.txt,
*.pdf
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