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ENGLISH
16.2 Troubleshooting
Problem Possible cause Remedy
Electric motor adjustments do
not function correctly
Mechanisms are blocked Check moving parts and remove
any foreign bodies
Electric motor adjustments do
not function
Handset faulty or not plugged in
correctly
- Pull the power plug, wait for
3 minutes and plug it back in
- Reset the handset
- Contact the wi-bo customer
service
Plug not connected to the power
supply and battery (if applica-
ble) empty
Connect the power plug to the
mains power supply
The system was overloaded and
the thermal fuse has discon-
nected; the fuse has tripped
Wait for the system to cool down
(up to 18 min.). If the system
still does not work, contact our
customer service.
Error message sounds during
height adjustment. Height,
comfort seating and automatic
prophylaxis cannot be adjusted
Motor operation fault Contact our technical customer
service
The SafeFree
®
side guard can
no longer be correctly adjusted
Mechanisms are blocked Check moving parts and remove
any foreign bodies
Mechanical parts are bent Contact our customer service
The castors do not brake or do
not roll
Foreign bodies have accumulat-
ed in the castors over time
Remove foreign bodies
The castor system is defective Contact our customer service
Underbed light is not working
correctly
Wrong standard saved Switch the underbed light into
automatic mode when the
resident is in bed
Handset does not work Handset locked, not plugged in
correctly or faulty
- Pull the power plug, wait for
3 minutes and plug it back in
- Reset the handset
- Unlock the handset, check the
plug connection or contact wi-
bo customer service
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