a. Navigate to the list of printers on your computer:
• For Windows Server 2008 and later, click SSttaarrtt >> SSeettttiinnggss >> PPrriinntteerrss.
• For Windows 7, click SSttaarrtt >> DDeevviicceess aanndd PPrriinntteerrss.
• For Windows 8, click SSttaarrtt >> CCoonnttrrooll PPaanneell >> DDeevviicceess aanndd PPrriinntteerrss.
• For Windows 10, click the WWiinnddoowwss SSttaarrtt >> SSeettttiinnggss >> DDeevviicceess >> PPrriinntteerrss && SSccaannnneerrss. Scroll to
Related settings, then click DDeevviicceess aanndd pprriinntteerrss.
Note: If you are using a custom Start Menu application, it can change the navigation path to your list of
printers.
b. Right-click on the name of the printer.
c. From the drop-down list, select PPrrooppeerrttiieess.
• Ensure that the model name in the middle of the driver matches the model name of the printer.
• If the names do not match, install the proper print driver for the printer.
3. If the problem persists, delete then reinstall the print driver.
4. If the document printed without a print-quality problem, the application is probably the cause. Restart your
printer, restart the application, then print the document again. For more information, refer to Power Options.
5. If the problem still persists, ensure that you are not printing through a print server. If the problem persists, for
online support information, go to www.xerox.com/office/ALB81XXsupport.
Troubleshooting Print-Quality Problems in the Printer
If you have print-quality problems when printing a Graphics Demo Page or the Basic Configuration Report from the
control panel, the problem is in the printer.
To find the source of the problem:
1. At the control panel, print the Troubleshooting Print Quality Page. For details, refer to Printing the
Troubleshooting Print-Quality Pages.
2. If the prints are too light to see print details, verify the following:
• The printer is loaded with undamaged, dry supported paper.
• The toner levels of one or more of the toner cartridges is not too low.
3. Compare the print-quality problems in your document to each of the examples on the Troubleshooting Print
Quality Page.
If you find a match on the Troubleshooting Print Quality Page, look in the Solutions column for the action to take to
resolve the problem.
If the problem persists, for online support information, go to www.xerox.com/office/ALB81XXsupport.
Performing the Print Calibration Procedure
1. At the printer control panel, press the HHoommee button.
2. Touch DDeevviiccee.
3. Touch TToooollss.
4. Touch TTrroouubblleesshhoooottiinngg >> CCaalliibbrraattiioonn >> PPrriinntt CCaalliibbrraattiioonn >> NNeexxtt.
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B8145/B8155/B8170 Series Multifunction Printer User Guide
Troubleshooting
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