2. Touch DDeevviiccee.
3. Touch IInnffoorrmmaattiioonn PPaaggeess.
4. To print procedures on resolving print-quality problems, touch TTrroouubblleesshhoooottiinngg PPrriinntt QQuuaalliittyy PPaaggee, then
touch PPrriinntt.
5. Compare your print-quality problems to the examples on the pages.
Eliminating the Paper or Media as the Problem
Damaged or unsupported paper or media can cause print-quality problems even when the printer, application, and
print driver are working perfectly. Use the following guidelines to eliminate the paper as the source of the print-
quality problem:
• Make sure that the printer supports the paper or media.
• Make sure that the printer is loaded with undamaged, dry paper.
• If the condition of the paper or media is in doubt, replace it with new paper or media.
• Make sure that you have the proper tray selected in the print driver and from the control panel.
• Make sure that you have the correct paper type selected in the print driver and in the control panel of the
printer.
Isolating the Problem to the Printer or to the Application
When you are sure that the paper is supported and in good condition, use the following steps to isolate the
problem:
1. From the control panel of the printer, print the pages for Diagnosing Print Quality. For details, see Printing the
Troubleshooting Print-Quality Pages.
• If the pages printed properly, the printer is working properly and the print-quality problem is an application,
print driver, or print server problem.
• If the pages still have print-quality problems, the problem is in the printer.
2. If the pages printed properly, see Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print
Server.
3. If the pages still had print-quality issues, or did not print, see Troubleshooting Print-Quality Problems in the
Printer.
Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server
If the printer is printing properly from the control panel but you still have print-quality problems, the application,
print driver, or print server could be the cause.
To isolate the problem:
1. Print a similar document from another application and look for the same print-quality problems.
2. If the document has the same print-quality problem, it is probably a print driver or print server problem. Check
the print driver used for the print job.
Xerox
®
AltaLink
®
B8145/B8155/B8170 Series Multifunction Printer User Guide 337
Troubleshooting
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