MyPBX Standard V6/V7 Administrator's Guide
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6.4.3 Queues
Call Queues give users (e.g. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-44 Queue Page
Call queues allow calls to be sequenced to one or more agents.
Notes:
1. Dial ―Queue number + ‗*‘‖ to log in or ―Queue number + ‗**‘‖ to log out the
queue. For example, if the queue number is ―680‖, then agent can dial
―680*‖ to log in or ―680**‖ to log out.
2. Follow me feature in extension page will not take effect when it‘s ringing as
an agent of queue.
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