About this Guide
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If the device was purchased from a business partner, contact that business partner for support.
Determining Software Versions
Before contacting Customer Support, determine the current software version on your device.
1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .
2. Touch About phone.
3. Scroll to view the following information:
•Status
• Battery information
• SW components
• Legal information
• Android security patch level
• Build Fingerprint
Determining the Serial Number
Before contacting Customer Support, determine the serial number of your device.
Touch About phone > Status > Serial number.
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