Zebra TC8300 User Manual

Maintenance and Troubleshooting
159
CAUTION: After cleaning the cradle connectors with bleach-based chemicals, follow the Cleaning Cradle
Connectors instructions to remove bleach from the connectors.
Troubleshooting
TC8300
Table 18 Troubleshooting the TC8300
Problem Cause Solution
Device does not turn
on.
Battery not charged. Charge or replace the battery in the device.
Battery not installed
properly.
Ensure battery is installed properly. See Installing the Battery
on page 24.
System crash. Perform a soft reset. If the device still does not turn on,
perform a hard reset. See Resetting the Device on page 55.
Battery did not charge. Battery failed. Replace battery. If the device still does not operate, try a soft
reset, then a hard reset. See Resetting the Device on
page 55.
Device removed from
cradle before
charging completed.
Insert the device into the cradle and begin charging. The
6,700 mAh battery charges from 0 - 90% in less than four
hours at room temperature. The 7,000 mAh battery charges
from 0 - 90% in less than five hours at room temperature.
Ambient temperature
of the cradle is too
warm or too cold.
The ambient temperature must be between 0 °C and 40 °C
(32 °F and 104 °F).
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Device unplugged
from host computer
during
communication.
Reconnect the programming cable to the host computer and
re-transmit.
Communication
software was
incorrectly installed or
configured.
See system administrator.
Device turns itself off. Device is inactive. The device turns off after a period of inactivity. If the device is
running on battery power, this period can be set to 15
seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10
minutes, or 30 minutes.
Change the setting if you need a longer delay before the
automatic shutoff feature activates.
Battery is depleted. Place the device in the cradle to re-charge the battery.
Battery is not inserted
properly.
Insert the battery properly (see Installing the Battery on
page 24).
The device’s battery
is low and it powers
down to protect
memory content.
Place the device in the cradle to re-charge the battery.

Zebra TC8300 Specifications

General

Display diagonal	4 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	800 x 480 pixels
Display number of colors	16.78 million colors
USB 2.0 ports quantity	1
Flash memory	128 GB
Internal memory	8 GB
Internal memory type	-
Compatible memory cards	SDXC
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	-20 - 50 °C
Operating relative humidity (H-H)	5 - 95 %
Number of cores	2
Processor family	A110
Processor frequency	1.7 GHz
Battery capacity	6700 mAh
Operating system version	5.1
Operating system installed	Android
Data network	Not supported
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Product color	Black
Phone function	No
International Protection (IP) code	IP65
Harmonized System (HS) code	84713000

Weight and Dimensions

Depth	64 mm
Width	76 mm
Height	233 mm
Weight	- g