Using the Printer
49
NOTE: This is an emergency procedure only to remove foreign contaminates (oils, dirt) from the platen
that can damage the printhead or other printer components. This procedure will shorten or even exhaust
the linerless platen’s useable life. If the linerless media continues to bind after cleaning and feeding 1 to 2
meters (3 to 5 feet) of media, replace the platen.
Area Method Interval
Printhead Use a Zebra cleaning pen to swab the
thin gray line on the printhead, cleaning
the print elements from the center to the
outside edges of the printhead.
After every five rolls of media (or more
often, if needed). When using
linerless type media, cleaning is
required after every roll of media.
Platen Surface
(Linered)
Rotate the platen roller and clean it
thoroughly with a fiber-free swab, or lint
free, clean, damp cloth lightly moistened
with medical grade alcohol (90% pure or
better). (Figure 39)
After every five rolls of media (or more
often, if needed)
Platen Surface
(Linerless)
Rotate platen roller and clean with a
fiber-free swab and 1 part liquid soap
(Palmolive or Dawn) and 25 parts water.
Use pure water to clean after soap/water
mixture. (Figure 40)
Clean platen only if there is an issue
during printing, such as media not
releasing from the platen. (*See Note
below.)
Scraper (Linerless
Units Only)
Use adhesive side of media to clean
scraper on linerless units. (Figure 40)
After every five rolls of media (or more
often, if needed).
Tear Bar Clean thoroughly with 90% medical
grade alcohol and a cotton swab. (Figure
39)
As needed
Printer Exterior Water-dampened cloth or 90% medical
grade alcohol wipe.
As needed
Printer Interior Gently brush out printer. Ensure the Bar
Sensor and Gap Sensor windows are
free of dust. (Figure 39)
As needed
Interior of units with
Linerless Platens
Clean thoroughly with 90% medical
grade alcohol and a fiber-free swab.
(See Figure 40 for specific target areas
for interior cleaning.)
After every five rolls of media (or more
often, if needed).
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