Diagnostics and Troubleshooting
131
Other RFID Issues
Issue Possible Cause Recommended Solution
RFID parameters do not
appear in Setup mode,
and RFID information
does not appear on the
printer configuration label.
The printer does not void
RFID labels that are not
programmed correctly.
The printer was powered off (O)
and then back on (I) too quickly for
the RFID reader to initialize
properly.
Wait at least 10 seconds after turning the printer
power off before turning it back on.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. Check for the RFID parameters in Setup mode or
for RFID information on a new configuration label.
An incorrect version of printer or
reader firmware was loaded on the
printer.
1. Verify that the correct firmware version is loaded
on your printer. For more information, refer to the
RFID Programming Guide 3.
2. Download the correct printer or reader firmware if
necessary.
3. If the problem persists, contact Technical Support.
The printer is unable to
communicate with the RFID
subsystem.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. If the problem persists, you may have a bad RFID
reader or a loose connection between the RFID
reader and the printer. Contact Technical Support
or an authorized service technician for assistance.
The DATA light flashes
indefinitely after you
attempt to download
printer or reader
firmware.
The download was not successful.
For best results, cycle power on the
printer before downloading any
firmware.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. Attempt to download the firmware again.
5. If the problem persists, contact Technical Support.
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