Cloud Storage User’s Guide
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CHAPTER 28
Troubleshooting
28.1 Troubleshooting Overview
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power, Hardware, Connections, and LEDs
• NAS Starter Utility
• NAS Login and Access
• I Cannot Access The NAS
• Users Cannot Access the NAS
• External USB Drives
• Storage
• Firmware
• File Transfer
• Networking
• Some Features’ Screens Do Not Display
• Media Server Functions
• Download Service Functions
• Web Publishing
• Auto Upload
• Package Management
• Backups
• Google Drive
28.2 Power, Hardware, Connections, and LEDs
The NAS PWR LED does not turn on (no LEDs are on).
• Make sure the NAS is turned on.
• Make sure you are using the power adaptor or cord included with the NAS.
• Make sure the power adaptor or cord is connected to the NAS and plugged in to an appropriate
power source. Make sure the power source is turned on.
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