Chapter 28 Troubleshooting
Cloud Storage User’s Guide
343
• Make sure you have entered the username and password correctly. The default username is
admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
• Turn the NAS off and on.
• If this does not work, see Section 1.7 on page 17 to reset the device.
I cannot see the multi-language web configurator screens while using Internet Explorer.
Use Section 28.4.1 on page 341 to enable the scripting of safe ActiveX controls.
The Web Configurator logs out by itself.
The web configurator management session automatically times out if it is left idle for 15 minutes.
Simply log back into the NAS if this happens to you.
28.5 I Cannot Access The NAS
I cannot access a share.
• Check that the NAS is turned on and connected to the network. Try to ping the NAS or use the
NAS Starter Utility to discover it.
• Make sure you have used the NAS Starter Utility to initialize your NAS. See Chapter 2 on page 19
for more information.
• Check that you entered your login name and password correctly.
• Check that the share exists and check its access settings.
• Check if the shared folder is a subfolder of another (parent) share. Check that the parent share’s
access rights do not conflict with the subfolder share. It is recommended that you do not create
subfolder shares.
• Check if there are any existing mapped network drives to the NAS. You may need to disconnect
existing mapped network drives as a new mapped network drive connection may use (different)
previously-saved login information. To do this, open Windows Explorer and click Tools >
Disconnect Mapped Network Drives.
• Check that the volume in which the share resides, exists and is not down or degraded. If it is
down or degraded, see Section 28.2 on page 337.
• Make sure you have the client for Microsoft networks installed and enabled in your network
connection’s properties.
• In Windows XP or 2000, click Start > Settings > Control Panel > Network Connections
(Network and Dial-up Connections in Windows 2000/NT) > Local Area Connection >
Properties.
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