Chapter 24 Troubleshooting
NBG4604 User’s Guide
203
2 If this does not work, you have to reset the device to its factory defaults. See
Section 24.4 on page 205.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section 7.3 on page 102), use the new IP
address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I don’t know the IP address of my NBG4604.
2 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has
JavaScript and Java enabled. See Appendix B on page 223.
4 Make sure your computer is in the same subnet as the NBG4604. (If you know
that there are routers between your computer and the NBG4604, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using
a dynamic IP address. See Section 7.3 on page 102.
• If there is no DHCP server on your network, make sure your computer’s IP
address is in the same subnet as the NBG4604. See Section 7.3 on page 102.
5 Reset the device to its factory defaults, and try to access the NBG4604 with the
default IP address. See Section 7.3 on page 102.
6 If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
Advanced Suggestions
• If your computer is connected to the WAN port or is connected wirelessly, use a
computer that is connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the NBG4604.
1 Make sure you have entered the password correctly. The default password is
1234. This field is case-sensitive, so make sure [Caps Lock] is not on.
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