Chapter 24 Troubleshooting
ZyXEL NWA-3100 User’s Guide
225
V I can see the Login screen, but I cannot log in to the ZyXEL Device.
1 Make sure you have entered the user name and password correctly. The default password
is 1234. This fields are case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using the SMT or Telnet to
access the ZyXEL Device. Log out of the ZyXEL Device in the other session, or ask the
person who is logged in to log out.
3 Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.
4 If this does not work, you have to reset the device to its factory defaults. See Section 2.2
on page 40.
V I cannot access the SMT.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
V I cannot use FTP to upload / download the configuration file. / I cannot use FTP
to upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
24.3 Internet Access
V I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 24.1 on page 223.
2 Make sure you entered your ISP account information correctly. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings on the
wireless client are the same as the settings on the AP.
4 Disconnect all the cables from your device, and follow the directions in the Quick Start
Guide again.
5 If the problem continues, contact your ISP.
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