Chapter 27 Troubleshooting
NWA1000 Series User’s Guide
205
5 Reset the device to its factory defaults, and try to access the NWA1000 Series with the default IP
address. See Section 27.6 on page 210.
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the NWA1000 Series using another service, such as Telnet. If you can access the
NWA1000 Series, check the remote management settings to find out why the NWA1000 Series does
not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.
I forgot the password.
1 The default password is 1234. If the NWA1000 Series is connected to the NCC and registered, check the
NCC for the password.
2 If this does not work, you have to reset the device to its factory defaults. See Section 27.6 on page 210.
I can see the Login screen, but I cannot log in to the NWA1000 Series.
1 Make sure you have entered the user name and password correctly. The default password is 1234. This
fields are case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the NWA1000 Series.
Log out of the NWA1000 Series in the other session, or ask the person who is logged in to log out.
3 Disconnect and re-connect the power adaptor or PoE power injector to the NWA1000 Series.
4 If this does not work, you have to reset the device to its factory defaults. See Section 27.6 on page 210.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator.
Ignore the suggestions about your browser.
I cannot access the device directly anymore after switching to cloud mode.
Check the NWA1000 Series IP address and login credentials using the NCC and use them to access the
device. Note that the Web Configurator will have limited functionality when used in cloud mode.
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