Chapter 47 Diagnostics
ZyWALL USG Series User’s Guide
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The following table describes the labels in this screen.
47.7 The Network Tool Screen
Use this screen to perform various network tests.
Click Maintenance > Diagnostics > Network Tool to display this screen.
Table 411 Maintenance > Diagnostics > Remote Assistance
LABEL DESCRIPTION
General Setting
Enable Remote
Assistance
Select this to enable an external person, such as customer support to access the Zyxel
Device from a network outside the Zyxel Device local network for troubleshooting.
Remote Settings Select Use Random Settings to access the Zyxel Device remotely by using a randomly
generated user name and password pair.
Select Use Manual Settings to access the Zyxel Device remotely by using a previously
configured specific user account.
Generate This button is displayed when you select Use Random Settings in the Remote Settings
field.
Click this button to generate a random user name and password pair.
User Name Select a previously created user/group object that identifies who can have external
access to the Zyxel Device for troubleshooting.
Password Type a password for the selected user/group to allow external access.
SSH Port This field displays the SSH port number for external access. It should be the same port
number as the one configured in System > SSH.
HTTPS Port This field displays the HTTPS port number for external access. It should be the same port
number as the one configured in System > WWW > Service Control.
IP Address1 Enter the public IP address of the external user that is allowed to access the Zyxel Device
remotely.
IP Address2 Enter the public IP address of the external user that is allowed to access the Zyxel Device
remotely.
Schedule
Name This field displays the name of the schedule for allowed external access. The schedule
must be first configured in Object > Schedule.
Start Date This field displays the date on which the schedule begins.
Start Time This field displays the time at which the schedule begins.
Stop Date This field displays the date on which the schedule ends.
Stop Time This field displays the time at which the schedule ends.
Apply Click Apply to save your changes back to the Zyxel Device.
Reset Click Reset to return the screen to its last-saved settings.
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